Return & Exchange Policy:
Please note due to the differences in color monitors/screens and lighting used during photo-shoots, the exact color or texture of the final item may slightly vary from what is seen on the screen, therefore products cannot be exchanged for this reason.
No exchange or refund on customized products.
Unstitched articles cannot be exchanged.
Exchange is only possible if the product is in stock.
Items purchased from our online store can be sent back for exchange by contacting our customer service.
Jokh allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 14 days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- The original invoice of the item he/she wishes to exchange is sent along with the item;
- It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
- Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.Note: Customer will pay for the two-way courier expense.
Jokh has the right, at it’s the sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.
This exchange policy does not apply to orders to be shipped outside Pakistan.
JOKH strictly follows ‘NO refund’. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims:
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value, which can be used to buy item(s) in future.
Please allow 14 days for the processing of damage and claims.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy’ will apply. Jokh may cancel orders for any reason. Common reasons may include: The item is out of stock or pricing errors.